RETURN AND EXCHANGE POLICY

Return & Exchange Policy

We guarantee the quality of our products. If you are not happy with the quality of your order or have received an incomplete/ wrong order or believe your product is defective, please contact us at gulenaarstudio@gmail.com

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  • We offer refund only if the item has a manufacturing defect. Slight colour/design variations in the product from the photograph are a part of online selling, hence it will not be counted as a manufacturing defect. Minor marks can be present and will not be counted as manufacturing defect, but you can still contact us for any issues and we will try our best to resolve them at the earliest.

  • We only exchange a product for once and when informed within 48 hours from receiving the goods. If you would like to request an exchange please write to us at gulenaarstudio@gmail.com

  • Items which are to be exchanged need to be sent back within 7 days of receiving the goods.

  • We will replace the returned items after we have received the returned shipment.

  • Shipping charges for returning/exchanging the garment will have to be borne by the customer to the applicable return address. We will not be responsible for any loss in the courier sent by you. 

  • The products need to be shipped to the below address:

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        Gulenaar

        C-2068, Ranjit Avenue,

         Amritsar-143001

         Ph: +91-9646571785

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Exchange will be done in following cases:

  • Genuine sizing issues, only for unused garments. Please review our size guides carefully before making your purchase. The item being returned should be unused and with proper tags. In case it has been used, it would not be eligible for exchange. 

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The items are your responsibility until they reach our warehouse. Please make sure you pack the returns safely to prevent any damage to the products. Please keep receipts and tracking numbers as proof of sending the items back. Return/ replacement/ refund will be initiated after we have received the returned products safely and our team has examined the problem as notified by you.

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How to return an item:

  • Please send us an email within 2 days of receiving your product to gulenaatstudio@gmail.com or call us at+91-9646571785.

  • Kindly mention your order number, description of the issue along with a  photo. Make sure to retain the original invoice/tags and allow 1-2 business days for our team to get back to you. 

  • Once our team has contacted you regarding your replacement/return request, you will be asked to ship the product back to us.

  • We will pay the shipping charges on replacement/returns only if our team finds a manufacturing defect in the product or if we have sent a wrong item( wrong style, wrong size or wrong product), for all other reasons replacements/returns are to be shipped at the expense of the customer.

  • Refund Policy:

  • Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.